Celline Juan - General Virtual Assistant

About Me

Get to know the person behind the professional services

I'm Celline Juan, A skilled in handling administrative tasks, managing schedules, coordinating internal and external communications, and delivering excellent client support across diverse industries. Consistently achieves and exceeds sales quotas through effective relationship management, follow-ups, and problem-solving. Detail-oriented, dependable, and highly adaptable, with the ability to work efficiently in both clinical and virtual environments while maintaining accuracy, confidentiality, and high service standards.

Strategic Approach

I don't just execute tasks—I think strategically about how each piece fits into your bigger picture.

Seamless Integration

Bridging the gap between operations and marketing to create cohesive business systems.

Results-Driven

Every action is measured and optimized to deliver tangible business outcomes.

Client Focused

Building strong relationships and ensuring client satisfaction through excellent service.

Team Collaboration

Working effectively with diverse teams to achieve common goals and drive success.

Continuous Learning

Always seeking new knowledge and skills to stay current and add value.

Professional Experience

A detailed overview of my customer service, sales, and operations background.

CUSTOMER SERVICE, ADVISOR I – Concentrix

2025 – 2026

Handles administrative and support tasks essential for business operations.
Enters and updates customer information in databases and CRM systems.
Maintains accurate records of customer interactions and transactions.

NURSING SECRETARY – Tagaytay Medical Center

2022 – 2025

Provides essential administrative support to the nursing department to ensure smooth and efficient operations.
Handles clerical duties, maintains records, and assists nursing staff with documentation and communication tasks.
Uploads schedules and answers phone calls to support daily healthcare operations.

VIRTUAL ASSISTANT – Part-time

2022 – 2024

Provides remote support to help businesses attract customers, boost sales, and maintain client relationships.
Assists in administrative and promotional tasks, including managing campaigns and handling customer inquiries.
Supports lead generation and sales strategies to increase revenue and brand awareness.

CUSTOMER SERVICE REPRESENTATIVE – Mountain Top Cable TV Networks

2020 – 2022

Interacts with customers to provide information, resolve issues, and ensure a positive experience.
Serves as the first point of contact for inquiries, troubleshooting, and support.

CASHIER – MERCURY DRUG CORPORATION

2018 – 2019

Balances the cash register or drawer at the start and end of shifts.
Processes and receives payments, issuing receipts to customers for their purchases.
Handles additional items such as coupons while providing an excellent customer service experience.

BRAND AMBASSADOR – APPCO GROUP ASIA

2018

Positively embodies the brand's image, mission, and values at all times, both in person and online.
Attends and works at trade shows, product launches, demos, and pop-up events, engaging attendees and distributing materials.
Interacts with consumers, answers questions, educates them on products, and builds strong customer relationships.